Support

The sign-in code didn't arrive

• Check your spam and "Promotions" folders. The email comes from hello@ritomi.app.
• Wait 1 minute before asking for a new code.
• Each code is valid for 10 minutes. Always use the latest one.

Restore your Premium purchase

Sign in to the same Ritomi account and, on the subscription screen, tap "Restore purchases". The purchase is tied to the Apple account that paid for it.

Cancel your subscription

On your iPhone, open Settings, tap your name, then Subscriptions. Cancel at least 24 hours before renewal so you aren't charged again. Premium stays active until the end of the period you already paid for. Refunds are requested from Apple, at reportaproblem.apple.com.

Switching iPhones

Install Ritomi on the new device and sign in to the same account. If cloud backup is on, the app offers to restore your progress. Photos and audio come along too.

Export your data

In Profile, "Export my data" creates a file with everything the app keeps.

Delete your account

In Profile, tap "Delete account". Your account, profile and cloud backups are deleted. The subscription isn't canceled automatically: cancel it in Apple's settings. For other requests about your data, write to privacy@ritomi.app.

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